Web Hosting FAQ

Web Hosting Related Questions

Domain Name Related Questions


What is virtual Web hosting?
We specialize in virtual Web hosting, which means that you can find a home for your Web site on our high performance Web servers and establish your presence on the Internet with your own unique domain name. This is a very intelligent and cost effective alternative to hosting your own web site internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and around-the-clock support, all at a small fraction of the cost of doing it yourself.

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Will I have unlimited access to update my pages ?
You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and maintain your Web pages on your own computer and upload files to your Web site at your leisure.

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Do you offer web page design services?
Yes, we offer award-winning Web Site design, maintenance and promotion services.  We also offer affordable design/hosting/maintenace packages. For details, go to: design

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Do you offer web site maintenace services?
Yes, individually and as part of special money saving packages.  Go to: services

Can I upgrade my hosting plan?
Yes. You can upgrade your hosting plan at any time. We will invoice you for the pro-rated monthly charges and a new setup fee will apply. Please e-mail your request to our sales department and be sure to include your domain and userID.

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How do I transfer files to my Web site ?
Files can be transferred to the Web server via File Transport Protocol (FTP). If you have a PPP Internet account and need FTP software, you can download a program for either the PC or Mac from our site. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. An FTP tutorial is available for first-time users.

Microsoft FrontPage users can 'publish' their sites to our server but should not use FTP.

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Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the Internet community. In addition, our Corporate plan and higher plans provide the features you would need to set up your own online commerce solutions.

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Can I resell space within my own account?
Yes. You can resell space within your account. However, you will be responsible for its content and data transfer. It will not be possible to acquire multiple account passwords for FTP access or set up sub-directories of your domain to have their own domain names.

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How long does it take to set up a new account?
Most accounts are set up and active within 24 hours! Once an account is set up an activation notice will be sent you via e-mail including a userID, password, and FTP hostname. You can begin uploading files to your new web site immediately thereafter. Domain account users will be given a temporary URL to access their site via the Web prior to the completion of either domain registration or transfer.

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Domain Name Related Questions

Can I check domain name availability?
Yes. You can check domain availability directly from our Web site at

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Will I be able to access my domain name without the 'www.'?
Yes, you will be able to access the domain name with or without the 'www.' in front. For example, you can access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".

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Do you handle domain registration?
Yes. We will contact the InterNIC once your account is activated to request either a new domain name registration or a transfer. You do NOT need to submit a registration or modification template to the InterNIC, as this will only delay your request.

When an account is activated with a new domain name, we will automatically send the registration template to InterNIC. The information sent on the template is pulled directly from your order. InterNIC typically completes the registration within 24 hours, and propagation typically takes about 72 hours.

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Can I transfer an existing domain name?
Yes. When you place an order, be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at your present site while waiting for your domain name to transfer. We will provide you with a temporary IP address so you can mirror your site on our server. All e-mail and Web pages will still be accessed from your current site. When InterNIC receives the template, they will generate an acknowledgment request (Ack/Nak) and send it to the current administrative contact of the domain. Once the administrative contact acknowledges the transfer, InterNIC will update their records.

It is very important that we use the same company name and address on the template as that which is on file at InterNIC. If the company name differs from that which is on file, InterNIC will treat the transfer as a delete/new and will not allow the transfer to be completed.

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I have purchased my domain name from another company.  How can I update the information at InterNIC?
In order to transfer a domain name from one organization to another, InterNIC requires that the original owner file a "delete/new" template. This template consists of two domain registration templates, combined into one e-mail. The first template deletes the registration of the original domain name, and the second re-registers the domain name using the new owner's information. This request must be initiated by the original owner, as the owner is the only one authorized to make such a modification.

See:
http://rs.internic.net/domain-info/modflow2.html#transfer_domain

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How long does it take before my domain name is active?
Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72 hours before it visible to all users of the Internet. All Internet providers must update their records (DNS tables) to reflect new site locations. This process is called propagation.

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What is the InterNIC fee for domain registration ?
The InterNIC charges $70 to register a new domain name. This fee covers the first two years, as they currently bill at a rate of $35 per year. The InterNIC will send you an invoice via e-mail between three to six weeks after the domain is registered.

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